We are sorry that you had a negative experience in our shop. More than anything, we want customers to leave our stores satisfied. From what we read, we conclude that you were not served correctly, for which we sincerely apologize.
In response to what was written, we have opened a section "Complaints, comments and praises" on our website, where we gratefully accept both positive and negative criticism, and we will also act on the specific problems you have already pointed out.