MatjazV - Recent messages

Hello.

I'm writing on this forum for the first time. And I'm a bit sorry that it's with such a "heavy" topic. But mainly to ask others a bit and share my experience with you so that no one else gets burned.

In the sale (reduced from 197 to 99 EUR) I bought a beige softshell jacket Maya Maya. In a store that hikers often recommend. And after exactly three wears (short "Sunday" walks around the city with the child) on the side where I carry the camera, it's completely worn out. As if it were several years old. Maya Maya with material worse than a ca. three years old softshell from Austria, which I bought back then for 30 EUR (more than 3x cheaper) and it has no such wear, even though I wore it in the mountains, with a backpack (and our "little one" in it), with this same bag at least 3x a week. Three years. The material of both looks the same, of course Maya is much nicer stitched, better zippers etc.

In short - I filed a complaint (after ca. three hours of use this really shouldn't happen) and got the complaint rejected with an expert opinion that the textile material is appropriate and that it's normal mechanical wear. I did some research on forums and found out I'm not the only one they dismissed at Maya Maya this way - with an expert. And when you file a report to the inspectorate, they apparently ask for a second opinion - you won't believe from whom (a user wrote on med.over.net forum, who reported it there). So they cynically replied from Maya after additional "arguing" that I should just use all legal means.

Now I have a jacket at home that I can't wear for city walks (it really looks badly worn, more like work clothes than for a Sunday walk), and under the backpack I definitely don't dare to put it, if a small bag already did so much damage.

Since I've often talked with colleagues, mountaineers, about mountaineering clothes and they were satisfied with these clothes (most told me that the price/quality ratio is very, very good with them), I'm interested if any of you has had such an experience (I know many mountaineers buy their products) and if you're willing to scan and send me their complaint form and expert opinion that they send as explanation. To try to proceed via ZPS, of which we are members. Since I've found quite a lot of similar experiences with their products on the internet (softshell, tracksuits, ski suits, gloves...) I believe I'm not the only one with such experience.

I know I whined a bit, but I'm really angry - this shouldn't happen to such companies.

regards
Matjaž Vidmar

Gvava: Like reading my own story, only I didn't even need to wash to find out it's for the trash...

PS: Their expert obviously works harder than their seamstresses and fixes what all before fucked up... And effectively .

Bionika, used things are one thing (really), in this thread already a bunch of examples that CERTAIN ITEMS from Maya are obviously only for the hanger and closet, otherwise the devil... Talking about HIKING clothes. But what some people do with clothes, I can imagine. I don't. (Knew a guy with a pretty battered car who whined how he always has bad luck on road, parking... Always others guilty, he never, understandable).

I'll be direct too. Throwing everyone in the same basket is, mildly put, very careless and naive. When I read the first sentence, I already know where the dog buried the bone—but producers all super, sell exactly what they promise, guilty always the careless buyer? Yeah right. But somehow true that "the state of my clothes completely depends on me (quoted)"—if I'd leave the jacket in the closet and not WEAR it (I thought it's not just for looking, as they now convince me in Maya), it would stay OK. That was the intention, right?

Also, everyone who for the price of Toyota, Mazda, BMW... gets Dacia or Yugo would turn to inspection, ZPS and more at unsuccessful complaint. And if everyone did that, cheating shops would soon be out of business, but... (we have such debates).

Once more, better NOT buy exactly this product (for others really hard to judge),
http://www.mayamaya.net/index.php?p=15&l=1&id=35
now noticed that around the black part around the pocket started fraying too (still NEVER seen a backpack, only ca. 1 kg DSLR camera in pouch, washed once at 30 and inside out, Velcro straps of course closed (still not first time dealing with such)). Chinese—in the worst sense of the word.
Hasn't pilled much more, but after a few more wears (still haven't had it up 10x) didn't expect that either. Old, 3x cheaper shell like a tank—every week several times on "ass", even with 15 kg on back (yeah, little one grows fast ), and still like new, at least compared to this (shit) from Maya Maya...

Yeah, Maya Maya, safety, durability, quality...

PS: On the question about their new helmet, someone answered me: "No one (alive) has come to claim it yet."

To tell the "end" of my story with the jacket, since I've already started this thread. I also called the inspectorate and they told me I'd need my own counter-expert opinion from a textile expert. So through ZPS (they apparently can't do much either due to the expert opinion) I got the phone number of a really super lady, textile expert from Celje, who was quite interested in the matter, she even went to the Maya Maya store to look at the jacket, said she'd make the opinion for free, just send her as many pics as possible by email and an exact description. Her answer a few days later (after consulting another textile expert) was that it'd be hard to achieve anything, the manufacturer (despite regular retail price 198 EUR) simply used "ordinary" material (not low-piling or anti-piling, as usually used) and what happened to my jacket simply happens with such (low-quality - cheap) material at stressed places.

The conclusion is thus that although it's more than obvious "ripoff" of customers, nobody can do anything. And Maya happily sells disintegrating jackets and ruined pants to suckers like me. And the lady at Terra Futuri already knows why right after rejecting the complaint she says of course you can use all legal remedies.

Miha_Z: As I replied to you already on another forum - if you're talking about the same saleswoman, so first she said those pants ARE NOT Maya Maya, then she said you're the first with such a complaint for THESE pants (by then they were already Maya Maya ), in the end it turns out not only that they ARE Maya Maya but it casually slipped out that she even has them at home herself and they're super??? Unbelievable, unbelievable. Maya Maya, safety, durability, quality? (I can't help but mention it again - still on the first page on their www).

Anyway, please do complain - we'll have another expert opinion on how everything's OK with the obviously crappy goods. It reminds me of the story when they buried an obviously alive person - the doctor said he's dead and the doctor knows best...

PS: Apologies for some uppercase letters in my post.

Actually I was thinking of ending, but since I was just challenged...

Everyone forms their own opinion and that's right, I'm glad for critical posts.

The company just pays the expert to write an opinion in their favor. And counts that the customer won't, because of costs. That's how simple it is. Cynical response from their side (management), that I can use other means (and that the matter is closed from their side) already shows that. I've got so many responses (not just here), that I can already say it's established practice.

I bought the jacket in "sale" (actually already after, but that's not so important) and it went straight into the closet then - those few cold days I still wore the old softshell. Actually with sales I often do that - and no item has stayed in the closet forever, I've learned that much at my age. I didn't know I was dishonest for that.

One more thing - how often should I have that jacket up in summer? It's quite warm, at 25 and more degrees it somehow doesn't come into question ...

My father also has very good experiences with Maya Maya (though on his "last year's" jacket one of those welded straps on the shoulder came off, but they fixed it without problem (by prior agreement they sewed it on and now the jacket isn't waterproof anymore, but no other way to fix). Other things (double pants and really oooold jacket) are still like new - considering age.

I didn't expect "military rigid material for 10 years", but the jacket was worn ca. 3 hours. For a walk, without backpack. Between 10 years and 3 hours there's a difference. They still sell them, anyone convinced I'm lying can buy and check. This jacket doesn't survive a backpack, although the stated purpose is hiking. The jacket name is in the expert opinion at my post.

But in my opinion I have the right to complain if I pay for a jacket and get something that really isn't worth the name. And I don't enjoy that at all...

veseljak76: Can you scan that expert opinion and send it to me? I also think it's a pre-prepared letter to get rid of unhappy customers. I'll forward it to ZPS.

Otherwise, I also called that gentleman (expert) (his phone is on the letter) but he didn't answer (he was on a business trip in China, and I only heard the answering machine in Chinese on the phone). Then he sent me an email confirming again that he checked the item, is aware of my complaint (also that it was barely worn 3x and even shorter times), but according to him everything is OK with the material or per standards.

They're still selling that jacket of course, I passed by the store yesterday and couldn't help but look...

Name and surname removed from the letter, both in the stamp and header - the gentleman is a lawyer after all. The rest shouldn't be problematic in my opinion... The jacket really looks like it's 5 years old. And it hasn't even seen a backpack yet...

Thanks for all opinions and recommendations. I know - a lot of blame is on me too. When I buy technical stuff I "comb through" all forums, user reviews, test ratings, in short at least a few evenings on the internet. And in this specific case I would surely find 5 reasons on forums why buying Maya equipment last year is buying a pig in a poke. With clothes though... I go around a bit and if I like the model - I feel good in it - I just buy, especially if it's a "recognized" brand because (now I know naively) I expect some level of quality, whether softshell or something else. Even my acquaintances (who really know about it) highly recommended Maya (also Iglu).

But I don't know why it would be typically Slovenian to warn people not to make the same mistake as me. More typically Slovenian would be to stay silent, even if the neighbor's cow dies after mine. Yes, in this specific case the problem is really only mine. Next time maybe someone else in the same situation. And if we all stay silent...

Yes, I also first thought of ZPS. But I'll wait a bit, because I've contacted some people who described practically identical experiences with their textile "expert" and complaint on various forums. If they spent as much money on their materials as on him, we wouldn't be talking about this now. I'll try to support the ZPS report with some other cases, same with the inspectorate.

Also answer to the question from the first reply - Maya Maya definitely never again.