| MatjazV11. 10. 2010 08:50:31 |
Hello.
I'm writing on this forum for the first time. And I'm a bit sorry that it's with such a "heavy" topic. But mainly to ask others a bit and share my experience with you so that no one else gets burned.
In the sale (reduced from 197 to 99 EUR) I bought a beige softshell jacket Maya Maya. In a store that hikers often recommend. And after exactly three wears (short "Sunday" walks around the city with the child) on the side where I carry the camera, it's completely worn out. As if it were several years old. Maya Maya with material worse than a ca. three years old softshell from Austria, which I bought back then for 30 EUR (more than 3x cheaper) and it has no such wear, even though I wore it in the mountains, with a backpack (and our "little one" in it), with this same bag at least 3x a week. Three years. The material of both looks the same, of course Maya is much nicer stitched, better zippers etc.
In short - I filed a complaint (after ca. three hours of use this really shouldn't happen) and got the complaint rejected with an expert opinion that the textile material is appropriate and that it's normal mechanical wear. I did some research on forums and found out I'm not the only one they dismissed at Maya Maya this way - with an expert. And when you file a report to the inspectorate, they apparently ask for a second opinion - you won't believe from whom (a user wrote on med.over.net forum, who reported it there). So they cynically replied from Maya after additional "arguing" that I should just use all legal means.
Now I have a jacket at home that I can't wear for city walks (it really looks badly worn, more like work clothes than for a Sunday walk), and under the backpack I definitely don't dare to put it, if a small bag already did so much damage.
Since I've often talked with colleagues, mountaineers, about mountaineering clothes and they were satisfied with these clothes (most told me that the price/quality ratio is very, very good with them), I'm interested if any of you has had such an experience (I know many mountaineers buy their products) and if you're willing to scan and send me their complaint form and expert opinion that they send as explanation. To try to proceed via ZPS, of which we are members. Since I've found quite a lot of similar experiences with their products on the internet (softshell, tracksuits, ski suits, gloves...) I believe I'm not the only one with such experience.
I know I whined a bit, but I'm really angry - this shouldn't happen to such companies.
regards
Matjaž Vidmar
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