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Maya Maya

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klm10. 01. 2011 20:35:05
I constantly wonder how someone can fall for a -70% (-50%) discount. They have such discounts all year round, attracting rare (naive) customers. Namely, too often we read such negative reviews on portals and forums about the manufacturer, the materials of their products and their advertising. The fact is that the prices of these products are too low, the materials they use unknown. Even production costs with good (e.g. Gore, Event or Scheller) materials would be so high that at the price you paid for the product, there would be no profit. It doesn't matter if it's made in Slovenia, Bulgaria, Romania or China.

Every product that the manufacturer advertises as waterproof should give the potential buyer the right to test it in the store by pouring water on it and rubbing the surface. A good material is one from which the water runs off like quicksilver; if you rub the water (pour it) on the surface for longer so that it goes through the impregnation layer (because there is no membrane outside, it's always inside), the inside must not get wet. If it doesn't pass this "primitive" test, the jacket or material is plain "pofl".

That jackets on the outside at certain places quite quickly "get mucky" or become "fuzzy" is most often caused by Velcro, or it happens most often at places where Velcro is nearby.

Maya Maya a few years ago very confidently entered the Slovenian market. However, the star has extinguished. Now it's just a pale shadow.

As Sodnick already wrote, for a bit more money you get much better quality products that also guarantee a considerably longer warranty, which I doubt you'll ever claim: let me mention the American producer Marmot, which is excellent and extremely high-quality at a reasonable price (compared to competitors; they sell it at Annapurna) and the Spanish producer Trango World. E.g. Patagonia even offers a lifetime warranty.

Not everything that's domestic and cheap is good. Especially when talking about FUNCTIONAL clothing.

They should accept the complaint without hesitation, denial and excuses!
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ljubitelj gora10. 01. 2011 20:51:40
Slovenia is a paradise for selling worthless junk, as you naive little Slovenians have already said.

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JusAvgustin10. 01. 2011 21:35:39
hahanasmeh because this Maya Maya is a rip-off!jezen
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MatjazV11. 01. 2011 18:10:12
To tell the "end" of my story with the jacket, since I've already started this thread. I also called the inspectorate and they told me I'd need my own counter-expert opinion from a textile expert. So through ZPS (they apparently can't do much either due to the expert opinion) I got the phone number of a really super lady, textile expert from Celje, who was quite interested in the matter, she even went to the Maya Maya store to look at the jacket, said she'd make the opinion for free, just send her as many pics as possible by email and an exact description. Her answer a few days later (after consulting another textile expert) was that it'd be hard to achieve anything, the manufacturer (despite regular retail price 198 EUR) simply used "ordinary" material (not low-piling or anti-piling, as usually used) and what happened to my jacket simply happens with such (low-quality - cheap) material at stressed places.

The conclusion is thus that although it's more than obvious "ripoff" of customers, nobody can do anything. And Maya happily sells disintegrating jackets and ruined pants to suckers like me. And the lady at Terra Futuri already knows why right after rejecting the complaint she says of course you can use all legal remedies.

Miha_Z: As I replied to you already on another forum - if you're talking about the same saleswoman, so first she said those pants ARE NOT Maya Maya, then she said you're the first with such a complaint for THESE pants (by then they were already Maya Maya velik nasmeh), in the end it turns out not only that they ARE Maya Maya but it casually slipped out that she even has them at home herself and they're super??? Unbelievable, unbelievable. Maya Maya, safety, durability, quality? (I can't help but mention it again - still on the first page on their www).

Anyway, please do complain - we'll have another expert opinion on how everything's OK with the obviously crappy goods. It reminds me of the story when they buried an obviously alive person - the doctor said he's dead and the doctor knows best...

PS: Apologies for some uppercase letters in my post.
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samoa11. 01. 2011 18:30:56
Well, while I'm reading comments about Maya Maya, here's my question too.
In their store I was looking at a ski helmet for 35 euros, I was considering buying it. But now I'm already worried that it might disintegrate....after the first skiing?jezikmežikanjezavijanje z očmi
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bionika13. 01. 2011 05:54:42
I'll be direct again, because you've thrown me some bones to chew on again. Given that I deal with used clothes every day that I repair—even new ones—I tell you the state of your clothes depends entirely on you. Some don't care about maintenance at all, happily throw softshell in the washing machine and boil it, then come to me crying and sell me the fairy tale that they didn't boil it at all. I think, yeah, I'm not from yesterday. How then the jacket won't fall apart? Exactly such a case I had with one lady after one year (hellooooooo, after one year of wearing the jacket, to claim warranty—in my opinion they're a bit crazy in Maya Maya to even accept it). But pants then also after some half year, e.g., they give for warranty because the elastic stretched. Aja, yeah sure, and my car is also a good year old—what if I take it back to the salon? A bunch of km and scratches, yeah, and tires already worn, yeah I want a new one. That's how some customers behave when their warranty is rejected. Yeah, so when I told her she boiled it and even dried it in the dryer, she started whining, but in the end she figured her husband probably accidentally boiled and dried it in the machine. These sports clothes ARE WASHED AT MAX TO 40 DEGREES AND NEVER EVER DRIED IN DRYERS. And many folks don't stick to that, then we're where we are. I had a case where I repaired three same jackets, all the same age, bought in the span of a few months. Pity I didn't photo them so you'd see the oldest like new, the youngest like pulled out of a cow's ass—sorry. Some really know how to care, some even pull the zipper so forcibly, good that it doesn't rip out on the way. Oh, because you made me curious, I bought in Maya Maya t-shirts, jacket, and full tracksuit. I said to see if it's really such crap as you write here. Prices are, well, some in the normal range, some quite expensive, without discount absolutely overpriced. Oh, gaiters I looked at—17€. Never in life do I come across such a price if I go sew them, so I send customers there, because I don't like someone throwing under my nose saying at you they're 25€. T-shirts really pilled on me, but I go every weekend to the mountains. Pilled from rucksack, from sweat. Jacket after two washes still very nice purple. Tracksuit quite ok. I'd shorten it, but last time I bought three bottoms in different stores—catastrophe, indeed they were 10€ cheaper than Maya Maya, but horror how pilled (Maya's too, but nothing compared to these). Yeah, what if I take them back? Seriously thinking, or go to ZPS.............
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Zebdi13. 01. 2011 08:31:10
bionika, all nice and right, but you missed something. Everyone complains about Maya, nobody about other companies. You won't claim that someone, say, Berghaus or Mammut softshell cares for as needed, but throws Maya jacket in washing machine at 90°, and twice in dryer? I don't believe... such a person would destroy every jacket, not just Maya's. Just for thought mežikanje
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ljubitelj gora13. 01. 2011 12:53:07
@bionika
True about washing in the machine. Hiking clothes need to be washed to the proper temperature. Most people don't even read up to how much it can be washed, but just look at the label + drying, then blame the store. But I agree too that MAYA MAYA has bad stuff, lots of unhappy customers. Brother bought gaiters and they frayed and tore on him.
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klm13. 01. 2011 17:32:30
Can't help but add some thoughts: lately awareness about maintaining technical clothes (be it fleeces or membrane clothes) has improved significantly. At the same time there are exceptions who will do stupid things anyway until they destroy the garment with improper cleaning (or general maintenance). So almost everyone gets wise and informs themselves about proper use.

More or less the trend is that every garment someone claims about is sent to the parent company, where it is professionally assessed. This applies to all notable foreign brands that mostly offer not one-year, but two- or three-year warranty on the product; exceptions (Patagonia, Montbell) even lifetime.

Completely understandable that defects happen and will continue. But anyone who knows something accepts it without hesitation and pretense, examines it, admits or not (in that case should provide at least weighty argumentation).

Regarding washing, it's noted everywhere (on clothes namely), namely 30, up to a maximum, but rarely to 40 degrees Celsius. For activating the impregnation layer, producers of such sprays leave it up to the user how they will "activate" or "bake" it; either with tumble dryer of the washing machine or hair dryer (fen at home). But it's true that the latter is preferable.

Maya Maya is (probably justly) a too often criticized product. Owners should think deeply about it. But what can we do? I'm interested if any of you has already claimed, e.g., any Arcteryx product? That would be almost like buying a Rolls Royce, then realizing,...zavijanje z očmimežikanje
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MatjazV17. 01. 2011 10:17:04
Bionika, used things are one thing (really), in this thread already a bunch of examples that CERTAIN ITEMS from Maya are obviously only for the hanger and closet, otherwise the devil... Talking about HIKING clothes. But what some people do with clothes, I can imagine. I don't. (Knew a guy with a pretty battered car who whined how he always has bad luck on road, parking... Always others guilty, he never, understandable).

I'll be direct too. Throwing everyone in the same basket is, mildly put, very careless and naive. When I read the first sentence, I already know where the dog buried the bone—but producers all super, sell exactly what they promise, guilty always the careless buyer? Yeah right. But somehow true that "the state of my clothes completely depends on me (quoted)"—if I'd leave the jacket in the closet and not WEAR it (I thought it's not just for looking, as they now convince me in Maya), it would stay OK. That was the intention, right?

Also, everyone who for the price of Toyota, Mazda, BMW... gets Dacia or Yugo would turn to inspection, ZPS and more at unsuccessful complaint. And if everyone did that, cheating shops would soon be out of business, but... (we have such debates).

Once more, better NOT buy exactly this product (for others really hard to judge),
http://www.mayamaya.net/index.php?p=15&l=1&id=35
now noticed that around the black part around the pocket started fraying too (still NEVER seen a backpack, only ca. 1 kg DSLR camera in pouch, washed once at 30 and inside out, Velcro straps of course closed (still not first time dealing with such)). Chinese—in the worst sense of the word.
Hasn't pilled much more, but after a few more wears (still haven't had it up 10x) didn't expect that either. Old, 3x cheaper shell like a tank—every week several times on "ass", even with 15 kg on back (yeah, little one grows fast nasmeh), and still like new, at least compared to this (shit) from Maya Maya...

Yeah, Maya Maya, safety, durability, quality... jezen

PS: On the question about their new helmet, someone answered me: "No one (alive) has come to claim it yet." velik nasmehmežikanje
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JusAvgustin17. 01. 2011 11:16:31
"If you don't go you don't have a story" goes their slogan or better: I would go but all my clothes are disintegrating... jezen It's sad that the purchase price of softshell, Gore-Tex and other similar variants is so low that sellers have even over 100% margins. And don't let anyone kid themselves! Everything is made in China... And one more thing, I never have and won't buy Maya Maya. For two reasons, one is here, the other is there. Lpp
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ljubitelj gora17. 01. 2011 14:34:35
What are you even doing in that store (Maya Maya), the prices alone are such that you lose the desire to buy, Kibuba is what attracts, because it has pretty decent prices, pants already for 60-70 euros, jacket 150 euros, in Maya Maya a jacket costs 400 eurosjezen
They won't see me there in Maya Maya, likewise my brother who buys a lot.

Kibuba is the best store.
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aljazek17. 01. 2011 17:38:37
@l.g.: the best is a combination of several stores and then you choose the best quality and most affordable item. When I need something, I check around 6-7 stores and decide :-) Haven't bought in Maya Maya yet, because it hasn't convinced me yet...
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bionika17. 01. 2011 18:25:00
Yeah yeah guys don't totally misunderstand me, somehow I agree with aljazek, you gotta know they have Mammut and Berghaus prices for one softshell grrrrrrr high, but for that price you really get it, at Maya I'd say like I always say "you get what you pay for", but on discount prices not regular ones, sure my best softshell is the one I made myself, it has lots of km behind it with handsewing and without and it's still pretty nice, and many roll their eyes when I tell them the price, though it's half cheaper than in Maya, sure today everything's made in China, even Mammut and Berghaus I don't believe are made at home, but obviously they put quality in and control it so products are much better and price-wise ....hmmmm, some take it easier and the result is Maya crap, today everything's such fluff that you just don't know good from bad anymore, I worked a lot with Schoeller materials, Swiss maker Eschler, even they are not what they used to be. Wore their pants 10 years, now their materials fuzz already (not all), velour is worse over years -sad, price still pretty high for our pockets.
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Gvava17. 01. 2011 18:48:57
Now me too, because I can't get past this even though it's a year ago...
Bionka don't be too smart or I'll get pissed!
Anyway... a year and a half ago I bought a jacket for mountains in MayaMaya, full price was 330eur then, bought discounted but still paid 180eur!!! Jacket looked super, supposed to have double membrane, waterproof pockets/zippers,... everything a mountain jacket needs. When I washed it the jacket completely discolored, red faded, white got red,... waterproof pockets peeled off - fell apart like ripped! Washed at 30°C no spin no drying!!! Though I'm a guy, I know how to wash it. And don't bullshit me with boiling, because I know how clothes boil! Surprised by jacket after wash, take back to store, nice salesgirl gives claim form, complain, write what happened... Then browse net and read complaints about MayaMaya on forums, then it was clear to me. Finally get response... ...my claim was rejected by their textile expert, reason again BOILING, how in PM if I know 100% washed at 30°C.
Threw 180eur away, don't buy in mayimaya anymore and try to do max anti-ad for them!
MAYAMAYA IS JUST A COMPANY THAT CHEATS AND ATTRACTS WITH HIGH DISCOUNTS, BUT EVEN DISCOUNTED PRICES ARE WAY TOO HIGH FOR THIS CHINESE CRAP!!! SO PLEASE EVERYONE DON'T BUY IN MAYIMAYA AND WE WON'T HAVE SUCH DEBATES ON FORUMS ANYMORE. THEY SCREWED ME TOO BUT THEY WON'T ANYMORE AND I'LL CONVINCE OTHERS NOT TO BUY THERE.
Bionka understand that not all are from textile trade and we try to trust sellers + I support slogan: "buy Slovenian! But at mayimaya sadly no more, because I heard complaints from all who bought there and that's why I wonder, why we pay all inspection services that can't close such a store???!!!
Got a bit angry, sorry. Lp
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JusAvgustin17. 01. 2011 20:57:27
A bit of money is enough, guys: Kibuba is top for some things but for others total bottom... Like with everything, not all for all, and not all for every purpose. So, last wisdom before bed!nasmeh
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ljubitelj gora17. 01. 2011 21:05:51
@Gvava
Good that you share your experiences with us, now look what happens if you write bad experiences with the Maya Maya store on some forum.

http://www.google.si/search?hl=sl&source=hp&q=maya+maya+izku%C5%A1nje&meta=&btnG=Iskanje+Google

Whoever types in Google "maya maya experiences" will be led here by the link.
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sklopi17. 01. 2011 21:26:53
The first Maya Maya items were really quality - probably sewn in Slovenia. Then once in the store I saw those cheap Chinese cartons full of clothes - since then I don't buy their items anymore. Though I know almost all known brands produce in China, quality must be first. Maya Maya owners totally missed with their sales policy and wasted good name, or imho the brand will soon fail.
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MatjazV18. 01. 2011 14:49:36
Gvava: Like reading my own story, only I didn't even need to wash to find out it's for the trash...

PS: Their expert obviously works harder than their seamstresses and fixes what all before fucked up... And effectively jezen.

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bionika18. 01. 2011 16:14:11
Well, nice brother, criticisms about Chinese, but sadly too late. Do you know how many good seamstresses had to go bust because of that? You'll finally be able to buy our home-made products again. Where would I personally dare to sell such eggs that fall apart after first wash? I'd be right on the front page of slo.novice. Oh, and one more thing, I hike mountains a lot myself, but tell me gvava why the f... a jacket needs double membrane, waterproof seams, zippers and such fashion flies. I walk in rain, snow and frost and don't need that. My softshell has windblocker so no blowing through, rain doesn't soak because wind membrane holds it, inside warm, and waterproof zippers. Come on, I never had them and don't want, because classic is still best quality (even zippers big price range but true more expensive best). Well except for shower all you listed really needed. If modern nowhere says it's good too and waterproof zippers sure they are. I wear my windbreaker, no taped seams and fully fine. Yeah under shower it gets but constantly yeah................
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