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| VanSims29. 07. 2016 19:43:36 |
Well, how they handle complaints abroad and at home.
Austria:
Highway rest stop Landeszeit (same owner as Rosenberger restaurants): they slip me bread and charge it at the checkout. When I complain I get a response from Herr Rosenberger himself (well, maybe better said from his secretary) apologizing and offering a 5 EUR voucher I can redeem next time.
Shell gas station on the highway: rude and pushy servers who pump more than you want (their purpose is just extra profit for the station). But Shell customer service (located in Poland - cheaper labor) invites me to come for free coffee and cake next time, during which I can 'discuss' the problem with the staff in a friendly way! That they'll send the servers to additional training (huh, if they didn't instill basic culture at home, no training will help),...
OMV gas station in Kranj (we know OMV is Austrian): unfriendly waitress in the buffet! Complaint to their Slovenian head office and apology: the staff wants to treat you to a pastry and coffee on the next visit!
That's the Austrian way!
Slovenia:
Hut at Dobrča: bored hut keeper who addresses you informally. Complaint to PD Tržič, whose president lectures you that informal address is not very friendly and shows how the guest is not just a number,... Hmm, well Slovenes know better than all of Europe again.
Such and other examples from the subalpine country and also @Trobec's case shows the Slovenian way!
What's it about? Not about friendliness or unfriendliness as some might think. It's about two different mindsets:
1. Materialistic, profit-oriented, market-driven society. Friendliness is just a tool to extract as much as possible from someone. Then wham from behind! When you complain they of course cajole and tut-tut,... But they'll continue doing the same. A little gift, of course worth practically nothing compared to the next few hundred they'll scam and who won't complain.
2. Society where materiality, money is more in the background, after all in egalitarian mindset no one dares to earn a bit more and make an effort let alone inappropriately (that's good on one side: less fraud here than in the west). But in such a society another mindset prevails. Stubbornness! Self-assertion! Hammer the person, to the end! First on the spot then even when complaining. Some don't respond at all. Silence is violence too. In short, more important than some benefit is who will stick it deeper in whose a**. Prove something as deeply as possible... hmm what again. Well, that he has a bigger one even if he has a microscopic one!
This is especially true for entities that are not profit-oriented by nature or supposed to fulfill some social mission. Various non-profits and state institutions,... and also various associations. Unfortunately also mountaineering ones!
Of course how can they be different when the majority mindset of our plebs is like that, as shown exactly by some opponents of @Trobec in this thread.
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| ZeK29. 07. 2016 20:11:05 |
that you bother with this.
Hats off.
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| SamoK30. 07. 2016 21:44:49 |
VanSims, if your ideal society is one where you can vent your pettiness on wage workers, then the big capitalist pays you back with a coffee and a "friendly" word, come on! I find such an attitude towards people demeaning.
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| Trobec4. 08. 2016 09:38:04 |
The matter regarding Planika is unfolding...or, getting even more complicated. From PD Gorje of course I received no response, even though the "official" 8-day deadline has passed, but today the hut keeper called me. First she ranted at me like a shrew and insulted me in every other sentence, then concluded with "see you in court".
Really interesting, first someone charges you something unjustly, when you point it out to the others, they play the victim, insult you and threaten court...
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| mikipi4. 08. 2016 12:36:12 |
Trobec, get this on TV asap, so we can see this auntie how she'll behave in front of the mic.
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| _sandra_4. 08. 2016 12:40:00 |
Maybe now there will finally be order in our high-mountain huts. Obviously, the keeper is already scared or has heard them; otherwise, she wouldn't call you just like that. You gave her the phone number yourself, because otherwise you can also invoke personal data protection.
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| lingo4. 08. 2016 12:41:39 |
Because of messing with your own principles, some of you no longer have money to live. And everyone nicely attacks you on forums for how heroically you persist in this Sisyphus undertaking.
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| _sandra_4. 08. 2016 12:50:25 |
To me it seems right if they overcharged him that he says it publicly and things get sorted out, also for everyone in the future who will sleep up there. But would it be okay for you @lingo if they charged you extra items in the shop, and you wouldn't deal with it but just always pay? I'm really curious...
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| darinka44. 08. 2016 12:54:22 |
Next time go to Kriške pode. All young folks there. Friendly. No one'll rip you off.
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| Trobec4. 08. 2016 13:44:11 |
@darinka4, I know, I've slept there already and will again. And on Planika the others were totally friendly; only the keeper from the first second I talked to her gave off some... hm... "negative energy".
Anyway, about media or an official report to the tax inspection, I haven't thought about it yet, because I still believe it can be resolved within mountaineering circles. But I have filed a complaint with the PZS Economic Commission for breach of the Mountain Huts Rules. Breaches regarding prices are marked as serious violations by the rules.
Finally, it's not so much about those 14€ (though that's not exactly pocket change to throw away), but mainly to finally establish order in this area.
This year a new Mountain Huts Rules was adopted, and most services have increased noticeably, some by more than 30%. When we voted on it at the MDO (the proposal was reviewed by numerous expert committees and all MDOs before the PZS annual assembly), we rolled our eyes a bit but ultimately approved the rules - in the hope that this is it now and order will finally come, as the rules also provide for sanctions for violations.
Obviously, some still ignore it all.
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| ljubitelj gora5. 08. 2016 08:17:45 |
@Trobec, of course report them to the tax authorities and get the story into the media, maybe many honest mountaineers were cheated that way.
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| Zebdi5. 08. 2016 08:50:41 |
What exactly does FURS have to do with this?
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| mirank5. 08. 2016 12:18:08 |
There is, there is - bigger bill, more tax they collect
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| SamoK5. 08. 2016 12:58:49 |
Damn, this is worse than the Wild West. Some triviality gets posted, then everyone immediately wants to hang the hut keepers on the first lamppost without even asking anything.
Horrifying!
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| ljubitelj gora5. 08. 2016 13:16:31 |
For Slovenian sheep everything is fine even if they've been screwed. So I personally won't tolerate that, if they mistakenly charged him for bedding use I'd expect an apology and immediate refund.
As for Kredarica again, they never fix anything, collected millions over a couple of decades, hut still has outhouse WC. Last time I came to Planika I was surprised looking at those old-time WCs Whoever loves supporting all this, before writing let them just write meeee, meeeee, meeeeeeeee
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| viharnik5. 08. 2016 13:40:28 |
Really, something could be fixed every season. Plenty of money turns over in huts, some disappears too, but not to the working staff in huts, but elsewhere .
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| SamoK5. 08. 2016 14:38:34 |
>For Slovenian sheep everything is fine
My experience with a lot of different places and peoples is that most people are quite tolerant, certainly much more than what's read here. If this bickering and complaining is what you take as example of Slovenianness, I'd rather say that for Slovenes nothing is good enough.
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| Guest5. 08. 2016 15:14:29 |
Before morning ascent to Triglav from Kredarica some treat themselves to coffee and of course cigarettes go with it, and you hear them say "let's go outside for fresh air to light one up". There you smell everything but fresh air - those WCs really stink, sometimes even to Mt. Triglav. About the "outhouse" on Planika no need to waste words, about the WC on Dolič it was said years ago how all "human waste" flows down Komar into Zadnjica valley. In many places around the world you'll find a toilet bowl, if nothing else a bucket of water beside (Nepal), but here still - classic medieval outhouse.
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| korl5. 08. 2016 15:21:41 |
Best to grab a short whip and whip ourselves a bit on the back so we can complain easier. There's nothing else here anymore.
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